Refund policy

KHURANA’S 

RETURN, EXCHANGE & REFUND POLICY

At Khurana's, we take pride in every garment we send out. If something isn't right, we're here to make it easy. Please read this policy carefully — it is short, clear, and covers everything you need to know.

How to Initiate a Return

If you are dissatisfied with your purchase, contact us at: 8121252192 (Calling & Whatsapp) or email us at  contact@khuranashyderabad.com within 5 days of delivery. Our team will guide you through the process.

Received something damaged or defective? Report the issue within 24 hours of delivery with clear images and an unpacking video. Reports raised after 24 hours will not be eligible.

Return & Exchange Conditions

• Items must be unworn, unwashed, undamaged and in original packaging with all tags, invoice, and courier receipt intact.
• Pack items securely — we are not responsible for damage caused during return transit.
• Exchanges are processed only after the original item is received and passes quality check.
• Exchanged items cannot be returned again.
• Returns and exchanges are accepted only for items of equal or higher value.
• Clear images for claims of a damaged or missing item.

Refund Terms

• Refunds are processed within 7 business days of the returned item passing our quality check.
• Refunds are only issued via the original payment method.
• Prepaid orders (card, UPI, wallet): refund is credited back to the original source.
• Cash on Delivery (COD) orders: refund is processed via a secure bank payout link. Please complete your bank details within 24 hours of receiving the link.
• Once a refund is initiated, any further delay is on the bank's side — Khurana's has no control over it.
• Khurana's is not liable for delays caused by incorrect or incomplete details provided by the customer.

International Orders

• To request an exchange or return for defective products only ,whatsapp us on 8121252192 or  email us at contact@khuranashyderabad.com within 7 days of delivery with your order ID and images.
• Report within 48 hours of delivery with clear images and an unpacking video only if product is damaged and missing. 
• Orders once dispatched cannot be cancelled.
• Khurana's is not liable for customs duties, import taxes, or any charges levied by the destination country.

Good to Know

• Saturdays, Sundays, and public holidays are not counted as working days for processing returns, exchanges, or refunds.
• Returns must be raised within 5 days of delivery. Requests raised after this window will not be accepted.
• Khurana's reserves the right to cancel orders in cases of pricing errors or stock unavailability. A full refund will be issued within 7 business days.