Privacy policy

Khurana's Hyderabad

Website: khuranashyderabad.com

Email: contact@khuranashyderabad.com

Last Updated: July 2026


1. Introduction

Khurana's Hyderabad respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website at khuranashyderabad.com (the "Service").

By accessing or using our Service, you agree to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of our website.

This Policy does not apply to the practices of third-party services, companies, or individuals not owned, managed, or controlled by Khurana's Hyderabad.

For any questions or concerns regarding this Policy, please contact us at: contact@khuranashyderabad.com


2. Information We Collect

2.1 Information You Provide

We collect personal information you provide directly to us, including when you:

  • Register an account on our website
  • Complete a purchase as a registered user or guest
  • Participate in surveys, promotions, or feedback forms
  • Contact our customer support team

This may include:

  • Name and contact details (email address, phone number, delivery and billing address)
  • PIN/ZIP code
  • Demographic information (age, gender, occupation)
  • Personal preferences, interests, and opinions on our products or services

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

  • Pages visited, links clicked, and items viewed, added to your bag, or wishlisted
  • Traffic patterns and site usage data
  • Device type, browser, IP address, and operating system
  • Session duration and referring URLs

This data is collected using cookies and similar tracking technologies (see Section 6).

2.3 Payment Information

Khurana's Hyderabad does not access, store, or process your payment card details (including credit/debit card number, expiration date, or CVV). All payment transactions are securely handled by our payment processor and transmitted to your card issuer via encrypted methods in compliance with PCI-DSS standards.


3. How We Use Your Information

We use the information we collect to:

  • Process your orders and manage deliveries
  • Provide and improve customer support
  • Personalise your shopping experience and recommend relevant products
  • Send transactional communications (order confirmations, shipping updates)
  • Send promotional emails and offers — you may opt out at any time (see Section 7)
  • Understand user behaviour and improve our website's functionality and content
  • Diagnose technical issues and monitor site performance
  • Comply with legal obligations

We will not use your personal data for purposes incompatible with those listed above without your explicit consent.

 

4. Sharing of Information

We do not rent, sell, or share your personal information with third parties for their own marketing purposes. We may share your data only in the following circumstances:

  • Service providers: We share necessary information with trusted partners (e.g., delivery companies, payment processors, IT service providers) solely for the purpose of fulfilling your orders and operating our service. These providers are bound by confidentiality obligations and may not use your data for any other purpose.
  • Legal obligations: We may disclose your data if required to do so by law, regulation, or a valid court order.
  • Business transfers: If Khurana's Hyderabad is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you in advance of any such change.
  • With your consent: We may share your information with third parties for other purposes when you have given us explicit permission to do so.

 

5. Your Rights

You have the following rights over your personal data:

  • Right to access: You may request a copy of the personal information we hold about you.
  • Right to correct: You may ask us to correct inaccurate or incomplete personal data.
  • Right to delete: You may request that we delete your personal data, subject to certain legal exceptions (e.g., if we are required to retain it for legal or tax purposes).
  • Right to restrict processing: You may ask us to limit the way we use your data in certain circumstances.
  • Right to data portability: You may request your data in a structured, machine-readable format.
  • Right to object: You may object to us using your data for direct marketing at any time.

To exercise any of these rights, please email us at contact@khuranashyderabad.com. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

Note: These rights are provided in accordance with India's Digital Personal Data Protection Act 2023 (DPDP Act) and applicable data protection principles.

6. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device and do not contain personally identifiable information on their own.

 

6.1 Types of Cookies We Use

  • Essential cookies: Required for the website to function properly (e.g., maintaining your shopping bag session, login state). These cannot be disabled without affecting core features.
  • Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). We may use tools like Google Analytics for this purpose.
  • Preference cookies: Remember your settings and preferences to personalise your experience.
  • Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of campaigns. Third-party cookies from advertising partners may also be set.

 

6.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the website. For more information on managing cookies, visit www.aboutcookies.org.

By continuing to use our website after being presented with our cookie notice, you consent to our use of cookies as described above.

 

7. Marketing Communications

With your consent, we may send you promotional whatsapp messages and emails about orders status, offers, new products, and updates. You can opt out of marketing communications at any time by:

  • Clicking the "Unsubscribe" link in any marketing email we send you, or
  • Emailing us at contact@khuranashyderabad.com with the subject line "Unsubscribe"

Please note that even if you opt out of marketing emails, you will still receive transactional messages related to your orders (e.g., order confirmations, shipping notifications).

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active account data: Retained for as long as your account remains active.
  • Order and transaction records: Retained for up to 7 years to comply with Indian tax and accounting regulations.
  • Marketing preferences: Retained until you opt out or request deletion.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.

 

9. Security

We implement appropriate physical, electronic, and managerial security measures to protect your personal data against unauthorised access, loss, or misuse. These include:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Restricted access to personal data on a need-to-know basis
  • Regular review of our data collection, storage, and processing practices

In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant authorities as required by applicable law within 72 hours of becoming aware of the breach.

While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure. We encourage you to use a strong, unique password for your account and to keep it confidential.


10. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy applies solely to khuranashyderabad.com. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies before sharing your information.


11. Processing of Children's Personal Data

In accordance with Section 9 of the Digital Personal Data Protection Act, 2023 (DPDP Act), Khurana's Hyderabad shall not process the personal data of a child (any individual below the age of 18 years) without obtaining verifiable consent from the child's parent or lawful guardian prior to such processing.

Before processing a child's personal data, we shall:

  • Verify the age of the user through a reliable and verifiable mechanism as may be prescribed under the DPDP Act and applicable Rules.
  • Obtain verifiable parental or guardian consent before collecting or processing any personal data of a child.
  • Not undertake processing of personal data that is likely to cause detrimental effect on the well-being of a child.
  • Not track or monitor the behaviour of children, nor target advertising directed at children.

If we become aware that personal data of a child has been collected without verifiable parental consent, we shall promptly delete such data and notify the parent or guardian, where feasible.

Parents or guardians may withdraw consent previously given on behalf of a child by contacting us at contact@khuranashyderabad.com. Upon withdrawal of consent, we shall cease processing the child's data and delete it, unless retention is required under applicable law.

Note: This section is framed in compliance with Section 9 of the Digital Personal Data Protection Act, 2023, and shall be read subject to the Rules notified thereunder by the Central Government from time to time.

 

12. Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act 2023 (DPDP Act) and the Information Technology Act 2000 and its amendments. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.

If you are accessing our website from outside India, please be aware that your data may be transferred to, stored, and processed in India where our servers are located. By using our Service, you consent to this transfer.

 

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:

  • The "Last Updated" date at the top of this page will be revised.
  • For significant changes, we will notify you via email or a prominent notice on our website at least 30 days before the change takes effect.
  • Your continued use of the website after the effective date of a revised Policy constitutes your acceptance of the changes.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Khurana's Hyderabad

Email: contact@khuranashyderabad.com

Website: khuranashyderabad.com

We aim to respond to all privacy-related enquiries within 30 days.